If you had a problem with your order: wrong address/size, forgot to leave custom info, etc. you can contact support@upfamilie.com and we will work on resolving the issue as quickly as possible.

Since our products are custom printed just for you, it might take more time than usual for processing. A standard process for production needs about 3 to 7 business days from receipt of your order.

Our system will automatically send you an order confirmation email after you place your order. Please check your spam folder before contacting us for further investigation if you did not receive the email.

To be assisted with your cancellation request, please contact our customer service team via email within 12 hours of placing your order. We can also better assist you with any changes within the time frame specified.

If your received item has any issues (defective, incorrect size/design, missing items, etc. ), please send us an email with photos of the affected item that clearly show how it was damaged or incorrect. We will determine the cause and provide a solution to your problem as soon as possible.