Shipping & Delivery

When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below. 

Keep in mind that we order on demand. Therefore we take about 1-3 business days to create our products then you should add shipping times on top of that.

Shipping time

• USA: 5-10 business days
• Worldwide: 7-15 business days

Shipping rate

• Order from $0 - $29.99: $4.99 Shipping Fee
• Order from $30 – $99.99: $6.99 Shipping Fee
• FREE Shipping for all orders above $100

Change of address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@upfamilie.com

Tracking

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

Cancellations

If you change your mind before receiving your order, we may accept cancellations up to 24 hours after placing the order because the order has been processed. If an order has been dispatched, please refer to our refund policy.

PLEASE NOTE:

1. The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

• How to Check/Track order status?

If your order has been shipped out, a Tracking Number will be sent to you via email.

You can track your order via USPS or UPS website.

Contact upfamilie.com Customer Service at: support@upfamilie.com if you have any doubts referring to your orders.

• I never received my package, what should I do?

Many times your package will be sitting at the local post office due or there was a missed delivery attempt. 

For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders. 

If your item has not arrived within the time frame, contact upfamilie.com Customer Service at: support@upfamilie.com and we will do our best to help you! 

• International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. 

Please check with your country's customs office to determine what these additional costs will be. 

Business Address: 814 Mission Street, Suite 600, San Francisco, CA, 94103, US

Email: support@upfamilie.com

Phone: +1 414-285-2968